The Swag

Shipping & Delivery

 

STANDARD AUSTRALIAN SHIPPING INFORMATION

FREE Postage and Handling for single orders over $40 delivered within Australia (deliveries over 40kgs need special clearence)

Under normal conditions, when the requested merchandise is in stock, orders shipped by Australia Post within Australia will arrive in approximately 5-7 business days. International shipments will take longer. All items in the order will be charged according to the shipping rate detailed when purchasing the item if applicable. To ensure prompt dispatch/delivery, orders must be placed by 10:00am EST. All orders placed after 10am EST will be processed the following day.

Australian Shipping Rates as follows;

  • Flat rate throughout Australia is $7.95 AUD
  • FREE Australia-wide shipping for single orders over $40 AUD (under 40kgs)

International shipping rates as follows;

  • International Rates calculated by individual destination
  • FREE World-wide shipping for single orders over $230AUD (under 10kgs)

FOR FREE INTERNATIONAL SHIPPING simply round up three of your 'like minded' friends and each purchase a Starter Pack and you'll receive FREE SHIPPING and HANDLING!! 

Under normal conditions, when merchandise is in stock, orders shipped Internationally will arrive in approximately 10-20 business days. All items in the order will be charged according to the shipping rate detailed when purchasing the item if applicable. To ensure prompt dispatch/delivery, orders must be placed by 10:00am EST. All orders placed after 10am EST will be processed the following day.

  • Small Swag weighing roughly 0.130kgs each + packaging
  • Long Swag weighing roughly 0.160kgs each + packaging
  • Large Swag weighing roughly 0.195kgs each + packaging
  • Starter Pack weighing roughly 0.600kgs per pack + packaging 
Disclaimer: All of your precious Swags have been pre-washed therefore little shrinkage will occur with correct handling. The Swag does not 'need' to be in the crispier of your fridge, so if you run out of room your Swag will work incredibly well even in the self space of your fridge. Always wash your Swag (following the care instructions provided) before use.


ENQUIRIES

Should you wish to contact us regarding the status of an order or special shipping rates for bulk items, please send an email to
info@theswag.com.au



RETURNS, REFUNDS AND EXCHANGES

If something isn’t right, or you change your mind, we are happy to accept a return subject to the Return and Exchange Policy below.

OUR RETURN AND EXCHANGE POLICY GENERAL

  • Items purchased online can be returned for a refund via post only.
  • Items purchased in-store must be returned in-store and not via post.
  • Shipping costs will not be refunded.

CHANGE OF MIND

If you change your mind about The Swags you have purchased from us, we will refund the purchase price or exchange those products in the country
in which they were purchased subject to the following conditions:

Item(s) must be returned within 14 days of purchase, together with proof of purchase. Item(s) must be unwashed, or otherwise unused with all original tags/labels attached. If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method

Once we have received the returned item back and confirmed that it meets conditions above you will be notified of a refund by way of email. You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes.



FAULTY

If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time (maximum 14 days) with proof of purchase.



RETURN INSTRUCTIONS FOR ONLINE PURCHASES

Items purchased online can be returned with 14 days, in one of the following ways:

  • Return by post for a refund of the purchase price. Please refer to the Return and Exchange Policy above to ensure your return meets the requirements.


HOW TO RETURN AN ONLINE ORDER VIA POST

Print out the following postage label;
On-LINE RETURNS - THE SWAG
Swag Australia Pty Ltd
PO BOX 5155
Greenwich
Australia NSW 2065

Please pack the item(s) for return. Put the postage label on the front and don’t forget to include your purchase reciept.



PROCESSING

Once we receive the package and confirm that it meets our returns policy, we’ll process your refund and send you an email to let you know. The refund will appear in your bank account in about 5-10 days after you hear from us. If there are any issues or your return doesn't meet our policy, we’ll contact you and send your parcel back to you.

Your personal information will be used according to our Privacy Policy to process your refund or return.


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