Delivery and Postage
We aim to ship your order within 3 working days from Sydney, Australia. Our warehouse is fully stocked, however there may be a delay due to stock issues especially during peak times – in which case we will typically let you know within 48 hours via email.
Australia Wide Delivery: postage is calculated at the checkout by size and weight of your order. There is FREE AUSTRALIA WIDE postage for orders over $40.
Instructions to Leave: you can also leave special instructions in the section ‘type any instructional message below’ at the Checkout if you want your order to be left in a specific safe location should you not be at home. Please note, however, by doing so you take full responsibility should the order go missing after it is delivered.
Express Postage: We provide an Express Service by sending your parcel by Australia Post Guaranteed Next Day delivery (note: the order will only arrive next day if you are in the Australia Post next day delivery network and is subject to Australia Post fulfilling their service guarantee). Free shipping offers do not apply to our Express service.
Most of our orders are sent by Registered Australia Post e-parcel services, ensuring your order can be traced with a tracking number.
If no-one is at home when Australia Post delivers, you should receive a ‘calling card’ with details on how to collect your parcel from your local Post Office. If no-one is home during the day, consider having the order shipped to your work address.
International Shipping: We accept orders from anywhere that we can post to. Once you have entered your postal address at the Checkout, our international shipping calculator will determine the postage cost. We will ship your order from Sydney within 3 business days. Free shipping is valid for single orders over $350 AUD.
It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately at [email protected] Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following further investigation into your unique case.
We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Orders over 40kgs delivered in Australia and orders over 4kgs delivered Internationally require individually quoted rates – please contacts us directly at [email protected] for more information.
BEFORE USE… you must wash your Swags in a cool machine wash. Your precious Swags have been pre-washed however as it’s a natural fabric, a small amount of shrinkage may still occur even with correct handling. We’ve actually made our Swags bigger to compensate for possible shrinkage. Washing your Swags on a cold gentle wash will help reduce the chance of shrinkage. If you dry your Swags in a clothes dryer they could shrink significantly.
The Swag does not ‘need’ to be in the crisper of your fridge, so if you run out of room in your crisper The Swag will still work incredibly well even in the shelf-space of your fridge as long as they’re kept damp. Wash your Swags roughly every two weeks or as needed following the care label sewn into the lining of each Swag.
We strongly encourage you to look through the FAQ’s section of our website – it’s a great read and will give you all the information you need to get the best money saving techniques out of The Swag such as how to use and how to care for your Swags.
Australian Patent No. 2015221423 USA Patent No. 10,179,687 B2 South African Patent No 2016/06336 International Patents Pending