30 Day Money Back Guarantee
We are sure that you will LOVE your Swags and the results they produce therefore, we don’t think you’ll need our returns policy. However, once you’ve had the chance to lay your eyes and hands on your Swags, if you’re not satisfied and you’ve ordered them online, you are welcome to return them to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund the full your cost of goods. The customer is responsible for the full cost of the return postage. We are happy to help you with your decision-making process, so please don’t hesitate to contact us at [email protected] before ordering.
Sale items: unfortunately items ‘on sale’ cannot be refunded.
For an online return: Simply email us with details of the product you wish to return along with your proof of purchase. We will provide you with return postal address and details. Please pack the products safely and carefully into a suitable box and address the parcel to Returns Team, Swag Australia Pty Ltd, PO Box 5155, Greenwich, NSW, Australia 2065 and drop it off to your local Post Office. We also highly recommend registering your parcel as we cannot be held responsible for items lost in transit.
Once we receive the parcel and can verify that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus all postal costs. Please allow 3 – 8 days for the refund to appear on your credit card to allow for bank processing.
Email: [email protected]
Swag Australia Pty Ltd
781 Pacific Hwy, Chatswood NSW 2065
Mail: PO Box 5155,
Store-Bought Faulty Goods Returns
Swag Australia adheres to the Australian Consumer Law for consumer guarantees and returns. If you believe a product is faulty, please contact the store from which you purchased the product. The product must be returned with proof of purchase and all component parts. The item will then be assessed at the point of return and if deemed faulty, exchange or refund will be issued. We do not offer refunds for change of mind.
Direct Online Faulty Goods Returns (purchased via theswag.com.au)
Should you believe a product is faulty, please email us immediately with your proof of purchase and a brief description of the problem at hand. The Swag customer service team will contact you to discuss the best course of action. Please do not return products without first contacting us at [email protected].
BEFORE USE… you must wash your Swags in a cool machine wash. Your precious Swags have been pre-washed however as it’s a natural fabric, a small amount of shrinkage may still occur even with correct handling. We’ve actually made our Swags bigger to compensate for possible shrinkage. Washing your Swags on a cold gentle wash will help reduce the chance of shrinkage. If you dry your Swags in a clothes dryer they could shrink significantly.
The Swag does not ‘need’ to be in the crisper of your fridge, so if you run out of room in your crisper The Swag will still work incredibly well even in the shelf-space of your fridge as long as they’re kept damp. Wash your Swags roughly every two weeks or as needed following the care label sewn into the lining of each Swag.
We strongly encourage you to look through the FAQ’s section of our website – it’s a great read and will give you all the information you need to get the best money saving techniques out of The Swag such as how to use and how to care for your Swags.
Australian Patent No. 2015221423, USA Patent No. 10,179,687 B2, South African Patent No 2016/06336 International Patents Pending