30-Day Money Back Guarantee
We are sure that you will LOVE your Swags and the results they produce therefore, we don’t think you’ll need our returns policy. However, once you’ve had the chance to lay your eyes and hands on your Swags, if you’re not satisfied and you’ve ordered them online, you are welcome to return them to us within 30 days, unused and in a pristine saleable condition with the original undamaged packaging and we will refund the full your cost of goods. You as the customer are responsible for the full cost of the return postage. We are happy to help you with your decision-making process, so please don’t hesitate to contact us at firstname.lastname@example.org before ordering.
Sale items: unfortunately items ‘on sale’ cannot be refunded.
For an online return: Simply email us with details of the product you wish to return along with your proof of purchase. We will provide you with return postal address and details. Please pack the products safely and carefully into a suitable box and address the parcel to: Swag Australia Pty Ltd, PO Box 5155, Greenwich, NSW, Australia 2065 and drop it off to your local Post Office. We also highly recommend registering your parcel as we cannot be held responsible for items lost in transit.
Once we receive the parcel and can verify that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods minus all postal costs. Please allow 3 – 8 days for the refund to appear on your credit card to allow for bank processing.
Store-Bought Faulty Goods Returns
Swag Australia adheres to the Australian Consumer Law for consumer guarantees and returns. If you believe a product is faulty, please contact the store from which you purchased the product. The product must be returned with proof of purchase and all component parts. The item will then be assessed at the point of return and if deemed faulty, exchange or refund will be issued. We do not offer refunds for change of mind.
Direct Online Faulty Goods Returns (purchased via theswag.com.au)
Should you believe a product is faulty, please email us immediately with your proof of purchase, an image of the product's fault, and a brief description of the fault within two months of purchase. Please do not return products without first contacting us at email@example.com.
BEFORE USE… you must wash your Swags in a cool machine wash. Your precious Swags have been pre-washed however as it is a natural fabric, a small amount of shrinkage may still occur even with correct handling. (We’ve made our Swags bigger to compensate for this). Washing your Swags on a cold gentle wash will help reduce the chance of shrinkage - and avoid the dryer!
The Swag does not ‘need’ to be in the crisper of your fridge, so if you run out of room in your crisper it will still work well even in the shelf-space of your fridge as long as it is kept damp. Wash your Swag roughly every two weeks or as needed following the care label sewn into the lining of each Swag.
We encourage you to look through the FAQs page of our website as this will give you all the information and tips you need to get the most from The Swag.
Mailing Address: Swag Australia Pty Ltd, PO Box 5155, Greenwich, NSW, Australia 2065
Australian Patent No. 2015221423, USA Patent No. 10,179,687 B2, South African Patent No 2016/06336 International Patents Pending.