Standard Domestic Delivery - $9 (FREE for orders over $100)
Most of our orders are sent by Registered Australia Post e-parcel services, ensuring your order can be traced with a tracking number.
We aim to ship your order within 2 working days from Sydney, Australia. Our warehouse is fully stocked, however there may be a delay due to stock issues especially during peak times – in which case, we will typically let you know within 48 hours via email.
If no-one is at home when Australia Post delivers, you should receive a ‘calling card’ with details on how to collect your parcel from your local Post Office. If no-one is home during the day, consider having the order shipped to your work address.
You can also leave special instructions to leave at the Checkout if you want your order to be left in a specific safe location, should you not be at home. Please note, however, by doing so you take full responsibility should the order go missing after it is delivered.
Express Delivery - $18
We provide an Express Service by sending your parcel by Australia Post Guaranteed Next Day delivery. Please note your order will only arrive next day if you are in the Australia Post next day delivery network and is subject to Australia Post fulfilling their service guarantee.
International Shipping - $22
We accept orders from anywhere that we can post to. Once you have entered your postal address at the Checkout, our international shipping calculator will determine the postage cost. We will ship your order from Sydney within 3 business days.
Late or Missing Orders
It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately. The Swag does not take responsibility for orders that are lost in transit. Replacement items may be despatched according to our discretion following further investigation into your unique case.
We do not accept liability for any loss or damage arising from items lost, stolen or damaged once delivery has taken place.
Orders over 10 kgs delivered in Australia and orders over 4 kgs delivered Internationally require individually quoted rates – please contact us directly for more information.
30 Day Money-Back Guarantee
We are sure that you will LOVE your Swag goodies and the results they produce therefore, we don’t think you’ll need our returns policy. However, once you’ve had the chance to lay your eyes and hands on your items, if you’re not satisfied and you’ve ordered through us directly, you are welcome to return them to us within 30 days, in unused and in a pristine, re-sellable condition, and we will refund the full your cost of goods.
The customer is responsible for the full cost of the return postage. We are happy to help you with your decision-making process, so please don’t hesitate to contact us before ordering.
Making an Online Return
Simply contact us with your order number, which you can find in your order confirmation email to let us know that you wish to return your item/s.
Sale items: Unfortunately any items ‘on sale’ will not be refunded.